Problem report form

Copy the text and paste it into a new file created, for example, with SimpleText on the Macintosh or Notepad in Windows.
Then fill in the blank fields, or erase the inappropriate ones.

Copy this text to an e-mail and send it.
You can also attach one or several files to help us to reproduce your problem.

Note :
The star ( * ) character means to delete all the answers except the appropriate response.
Replace the underscore ( _ ) with your answers.
Between the brackets ( [ ] ) type in the text you want to send us, on as many lines as you need.

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Problem Report
Date: [ / / ]
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1- PERSONAL INFORMATION

a) Surname: [ ]
b) First name: [ ]
c) Postal address: [ ]
d) e-mail address: [ ]

2- SOFTWARE

a) Software*: Harmony Assistant / Melody Assistant

b) Version: [_._._]
(To find the software version, open the Apple menu on the Macintosh or the ? menu on the PC and select the "About..." option)

c) The first five characters of your registration code ("None" if unregistered): _ _ _ _ _

3- HARDWARE

A) Computer model (if PC, processor and speed): [ ]

B) Amount of RAM memory: [ ]Megabytes (Mb)

C) Total capacity of the hard disk: [ ]
free space: [ ]

B) Operating system *:
MacOS (specific version: [ ]) / Windows 3.1x / Windows 95 / Windows 98 / Windows NT4 /Other (specify: [ ])

D) Sound card model (PC only): [ ]

E) MIDI interface*: Yes/No
a) Type of MIDI device*:
Synthesizer/Expander/Dumb keyboard
b) Model: [ ]

F) Printer type: [ ]
Printer driver version (if available): [ ]

G) System extensions list (installed anti-viruses, programs in the Start folder, screen savers, etc.):
[ ]

H) Are you connected to a network* ? Yes/No
a) Network type: [ ]
b) Does the problem only occur when connected/unconnected to a network* ?
Connected/Unconnected/Both

4- DESCRIPTION OF PROBLEM

A) Kind of problem*:
Installation / Program launching / Editing / Playing / Saving / Printing / Other (specify: [ ])

B) Can the problem be reproduced every time*: Yes/No

C) Precise description of the conditions under which the problem occurs:
[ ]

D) Description of symptoms (displayed message...)
[ ]

E) Does the problem persist after a complete software reinstallation*? Yes/No

F) Does other software installed on your computer suffer from the same kind of problem*? Yes/No

G) If you have attached files to this report, list and description:
[ ]
--- End of problem report form. Send it to report@myriad-online.com ---