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Introduction
Products
What's new ?
Tutorial
Notation
Rendering
Devices/scripting
Virtual Singer
FAQ
Software license
Technical support
General points
Problem report
Technical info
Appendices
Printable manual


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Problem report form

Copy the text and paste it into a new file created, for example, with SimpleText on the Macintosh or Notepad in Windows.
Then fill in the blank fields, or erase the inappropriate ones.

Copy this text to an e-mail and send it.
You can also attach one or several files to help us to reproduce your problem.
 

Note : 
The star ( * ) character means to delete all the answers except the appropriate response.
Replace the underscore ( _ ) with your answers.
Between the brackets ( [ ] ) type in the text you want to send us,  on as many lines as you need.
-----------------------------------------------------------------
                     Problem Report
                     Date: [ / / ]
--------------------------------------------------------------------

1- PERSONAL INFORMATION

a) Surname: [ ]
b) First name: [ ]
c) Postal address: [ ]
d) e-mail address: [ ]

2- SOFTWARE

 a) Software*: Harmony Assistant / Melody Assistant

 b) Version: [_._._]
(To find the software version, open the Apple menu on the Macintosh or the ? menu on the PC and select the "About..." option)

c) The first five characters of your registration code ("None" if unregistered): _ _ _ _ _

3- HARDWARE

A) Computer model (if PC, processor and speed): [ ]

B) Amount of RAM memory: [ ]Megabytes (Mb)

C) Total capacity of the hard disk: [ ]
free space: [ ]

B) Operating system *:
MacOS (specific version: [ ]) / Windows 3.1x / Windows 95 / Windows 98 / Windows NT4 /Other (specify: [ ])

D) Sound card model (PC only): [ ]

E) MIDI interface*: Yes/No
 a) Type of MIDI device*:
    Synthesizer/Expander/Dumb keyboard
 b) Model: [ ]

F) Printer type: [ ]
 Printer driver version (if available): [ ]

G) System extensions list (installed anti-viruses, programs in the Start folder, screen savers, etc.):
 [ ]

H) Are you connected to a network* ? Yes/No
 a) Network type: [ ]
 b) Does the problem only occur when connected/unconnected to a network* ?
    Connected/Unconnected/Both

4- DESCRIPTION OF PROBLEM

A) Kind of problem*:
   Installation / Program launching / Editing / Playing / Saving / Printing / Other (specify: [ ])

B) Can the problem be reproduced every time*: Yes/No

C) Precise description of the conditions under which the problem occurs:
[ ]

D) Description of symptoms (displayed message...)
[ ]

E) Does the problem persist after a complete software reinstallation*? Yes/No

F) Does other software installed on your computer suffer from the same kind of problem*? Yes/No

G) If you have attached files to this report, list and description:
[ ]
--- End of problem report form. Send it to report@myriad-online.com ---



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