If you encounter a problem with
the software, the following procedure will help you find your answer
First, read the "FAQ" chapters in this documentation
to ensure that the answer is not already provided there.
Then check the rest of the documentation and the
If it is a user interface problem, carefully
read the help window in the software to learn the functions of the
Make sure you're using the most recent version of the
software. If not, download it from the Internet, or order it
(see the "Software License" chapter).
If you still cannot solve your problem, send us
an an e-mail:
A quick answer is guaranteed (provided that your
return address is valid. Please check it!).
To speed up the processing
of your question, however, it is important that you use one of the
Select the "Problem report form"
if you have a problem due to a software malfunction, or the "Technical
question form" if you have a question about the software and