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Sep 24th, 2018, 8:42pm 
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Jwhatx
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Feel ripped off by Myriad  
« on: Jun 21st, 2018, 12:41pm »
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I purchased the pdf pro software in error thinking it woukd transpose my pdf notation
 
I didnt realise there was a ‘try it’ option I therefore spent ¤199 on this  
 
I immediately realised it was a mistake and made a reasonable request for a refund  
 
I have been completely denied this option
 
I am not a frequent open  source user nor a professional musician  
 
When I have made errors with software companies in the past they have refunded me as part of their customer service  
 
I feel totally ripped off  
 
I know I made a mistake . But this while exoerience has left a very bad feeling  
 
Anyne have any suggestions/influence?  
 
Thanks  
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Tony Deff
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Re: Feel ripped off by Myriad  
« Reply #1 on: Jun 21st, 2018, 3:43pm »
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Wow! That's a pretty big mea culpa you are "fessing-up" to!  
 
Not only did you jump-in without looking, but you opted for the professional version at 160 Euros more than the version that suits most of us.
That must have seemed pretty odd to Myriad.
 
You could export in popular XML format and look around the web for someone to transpose for you.
 
I do not know the full capabilities of Melody Player, but assuming you do not want to download the free version to find out, you could export your PDF as Myriad's own ".myr" format (or XML) and ask (pretty please) for someone to volunteer transposing it for you.
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Jwhatx
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Re: Feel ripped off by Myriad  
« Reply #2 on: Jun 21st, 2018, 5:32pm »
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Thanks  
 
I did by hand in the end  
 
Just want a refund !
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Andre_B
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Re: Feel ripped off by Myriad  
« Reply #3 on: Jun 22nd, 2018, 8:47pm »
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JW,  
 
I read your posts and reviewed the Sales Conditions of Myriad, as well as the related articles of the French Consumer Right laws.  
 
Note that I'm not a Myriad employee nor shareholder, just a customer.  
 
It is clearly stated in the Sales Conditions  that there is no refund option once you received the product serial number.  
 
Myriad provides potential customers with a free demo/evaluation function, with some clearly stated limitations.  
Your expectation is not a basic one for this kind of product, so that you should have evaluated it before buying; eventually asking questions on this forum.  
 
Generally PDFtoMusic is used as a first step before using a Score Editor, particularly the PRO version which an export in MusicXML for input into any modern Editor.  Transposing the score is something which normally will be the task of that Editor.  
 
You may regret ypour purchase, and hope a refund. Not only this is explicitly excluded by the Sales Conditions, but one has to understand that, once you have the product key, and have downloaded the software, it is not possible to prevent you from using the product - certainly offline, and probably the same online.  
 
You should understand that a software provider could not survive if it would refund on any so-called "selection mistake" while the product could still be used.  
 
This is inline with the French law; not only with article 1 as mentioned in the Conditions Générales de Vente, but also with article 13 which is more explicitly relevant to software sales.  
 
Regards    
 
   
 
 
 
 
 
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André Baeck, belge vivant dans le Gard
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